The results of the highly anticipated “10 BEST” customer survey from VLSI Research have ranked Oerlikon Systems as the best in the category “THE BEST Small Suppliers of Wafer Processing Equipment” for 2010.
“Congratulations to Oerlikon Systems for a well-deserved award,” lauds G. Dan Hutcheson, Chairman and CEO of VLSIresearch. “Your company’s customers have voted and recognized Oerlikon as the number one ranked company in THE BEST SMALL WAFER PROCESSING EQUIPMENT category in 2010. This is Oerlikon’s tenth consecutive appearance in this category; they have worked very hard to achieve this top ranking.”
The annual survey of the “10 BEST” Customer Satisfaction awards for Wafer Processing Equipment is carried out by VLSI Research, Inc. This year’s survey ranked over 196 equipment suppliers. Widely recognized by the semiconductor industry as a valid measure of product quality and company performance, the “10 BEST” survey is based on customer satisfaction ratings in 13 rating categories covering equipment performance and customer service.
Thanks to the customers
“The 2010 VLSI survey results for Oerlikon are even better than last year,” points out Andreas Dill, Head of Oerlikon Systems. “And our clients deserve a heartfelt ‘thank you’ for this honour – and for the trust they have shown us over the past years.”
The VLSI survey results cap a demanding year for Oerlikon. Building on its reputation for build quality and process durability, the company undertook great efforts to further improve all aspects of its product and service offer – with new products and numerous local support teams.
Consistently high performer
Oerlikon rated in the “10 BEST” of “THE BEST Small Suppliers of Wafer Processing Equipment” for the 11th year in a row – and after many years of continually improving their rankings (such as the strong 3rd place finish in 2009), and now winning the category outright for 2010. Oerlikon, a perennial stand-out in the annual VLSI survey, added to the category-winning results with a #7 overall spot in the highly competitive “Focused Suppliers of Chip Making Equipment” category; which covers all sectors of the semiconductor industry: wafer processing, assembly, packaging, test, etc.
All companies in this category were rated in the following 13 categories: uptime, build quality, usable throughput, quality of results, product performance, process support, field engineering support, support after sales, technical leadership, commitment, spares support, software and cost of ownership. The surveys rates both “Small Suppliers” and “Large Suppliers,” categorized by size according to revenue.
“The new VLSI survey rankings prove that we are focusing on the right aspects of our business,” adds Andreas Dill. “Because if you don’t improve from year to year, you don’t make the “BEST 10”; it’s that simple.”