Asylum Research announced today that it has extended its standard two-year warranty coverage to five years on all its Atomic Force/Scanning Probe Microscopes, an industry first. The five-year "bumper-to-bumper" warranty covers parts and labor on Asylum's Cypher™, MFP-3D™ Atomic Force Microscopes (AFMs) and MFP NanoIndenters
In the unlikely event of a breakdown during normal usage, Asylum will repair the system, or replace the broken part, at zero cost to the user. This new warranty coverage, in addition to Asylum's exclusive six-month, no-questions-asked, money-back guarantee, sets a new and higher standard for customer protection.
Asylum offers the lowest cost of ownership of any AFM company, including lifetime hardware/software support at no charge, free software updates, and free OnSight™ online remote diagnosis. In addition, Asylum has the fastest repair turnaround in the industry, averaging less than eight working hours initial response time, 24 hour solution/diagnosis time, and 48 hour in-factory repair/replace time.
"We want our customers to know that when they purchase an Asylum instrument that they become part of the Asylum family - with our assurance that we will take care of them with the best products, hardware, software and applications support available," commented Jason Cleveland, Asylum CEO. "Due to the high reliability of our AFMs, we don't make much money on service. When we looked at the numbers, this was an easy decision to make."
"Many customers don't consider the cost of ownership when they purchase other AFMs and get stuck with costly repairs and downtime in the future, " added Roger Proksch, Asylum President. "Customer support has always been our priority, not a profit center. Our customer support team has been a huge advocate for offering the additional coverage. It is on their recommendation that we are extending this warranty back to all customers who purchased an Asylum instrument after January 1, 2012."