An AFM/SPM Industry First, Asylum Research Broadens its Standard Warranty Coverage to 2 Years

Asylum Research announced today that it has broadened its standard warranty coverage to two years, an atomic force/scanning probe microscope (AFM/SPM) industry first.

The 2-year "bumper-to-bumper" warranty covers parts and labor on the entire AFM system for Asylum's line of MFP-3D and Cypher AFMs. In the unlikely event of a problem during normal usage, Asylum will repair the system at zero cost to the user. This new warranty coverage is in addition to Asylum's exclusive 6-month no-questions-asked money-back guarantee, setting a new and higher standard for customer protection. Asylum also offers the fastest support turnaround in the industry, averaging less than eight working hour initial response time, less than 24 hour solution/diagnosis time, and less than 48 hour in-factory repair/replace time. Asylum offers the lowest cost of ownership of any AFM company, including lifetime hardware/software support at no charge, free software updates, and free OnSight online remote diagnosis.

"We want our customers to know that when they purchase an MFP-3D or Cypher AFM that they become part of the Asylum family - with our assurance that we will take care of them with the best products and support available. We challenge our competition to match our 2-year warranty, our 6-month guarantee, and the quality and turnaround time of our product and applications support," commented Jason Cleveland, Asylum CEO.

Added Roger Proksch, Asylum President, "The suggestion for extending our warranty to two years came from our Support Group. They wanted to make a strong statement to our customers - and the entire industry - regarding our superior products and support. With our exceptional product reliability record, we can provide this additional product assurance to our customers with minimal impact to our bottom line."

Citations

Please use one of the following formats to cite this article in your essay, paper or report:

  • APA

    Asylum Research - An Oxford Instruments Company. (2019, February 14). An AFM/SPM Industry First, Asylum Research Broadens its Standard Warranty Coverage to 2 Years. AZoNano. Retrieved on February 23, 2024 from https://www.azonano.com/news.aspx?newsID=10170.

  • MLA

    Asylum Research - An Oxford Instruments Company. "An AFM/SPM Industry First, Asylum Research Broadens its Standard Warranty Coverage to 2 Years". AZoNano. 23 February 2024. <https://www.azonano.com/news.aspx?newsID=10170>.

  • Chicago

    Asylum Research - An Oxford Instruments Company. "An AFM/SPM Industry First, Asylum Research Broadens its Standard Warranty Coverage to 2 Years". AZoNano. https://www.azonano.com/news.aspx?newsID=10170. (accessed February 23, 2024).

  • Harvard

    Asylum Research - An Oxford Instruments Company. 2019. An AFM/SPM Industry First, Asylum Research Broadens its Standard Warranty Coverage to 2 Years. AZoNano, viewed 23 February 2024, https://www.azonano.com/news.aspx?newsID=10170.

Tell Us What You Think

Do you have a review, update or anything you would like to add to this news story?

Leave your feedback
Your comment type
Submit
Azthena logo

AZoM.com powered by Azthena AI

Your AI Assistant finding answers from trusted AZoM content

Azthena logo with the word Azthena

Your AI Powered Scientific Assistant

Hi, I'm Azthena, you can trust me to find commercial scientific answers from AZoNetwork.com.

A few things you need to know before we start. Please read and accept to continue.

  • Use of “Azthena” is subject to the terms and conditions of use as set out by OpenAI.
  • Content provided on any AZoNetwork sites are subject to the site Terms & Conditions and Privacy Policy.
  • Large Language Models can make mistakes. Consider checking important information.

Great. Ask your question.

While we only use edited and approved content for Azthena answers, it may on occasions provide incorrect responses. Please confirm any data provided with the related suppliers or authors. We do not provide medical advice, if you search for medical information you must always consult a medical professional before acting on any information provided.

Your questions, but not your email details will be shared with OpenAI and retained for 30 days in accordance with their privacy principles.

Please do not ask questions that use sensitive or confidential information.

Read the full Terms & Conditions.