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Posted in | Control Systems

New CygNET Software by Thomas Swan

Published on May 24, 2013 at 10:07 AM

CygNET is a beautifully designed piece of software that puts a vast range of essential information at the fingertips of Thomas Swan’s customers.

The company, which leads the way in customer service for the chemicals industry, has been hatching plans for this exclusive new concept for 2 years, in direct response to a major customer satisfaction survey conducted in 2011.

CygNET offers substantial added-value benefits to Thomas Swan’s premium customers, by providing live data through their own personalised online account. This valuable and vital tool gives instant access to information about their account, orders, regulations, market and product data and shipping tracking – along with a range of advanced functions including real-time sales analysis.

Users will be able to look at and analyse past orders too, run reports branded with their company logo by month, compare year on year figures, personalise data and create presentations...all with a simple but brilliant tool that is easy to use and exclusive to Thomas Swan.

“At Thomas Swan we have always recognised the importance of looking after our customers. As a 4th generation family business we believe in long lasting relationships built on trust and reliability. While all of our customers can expect our professional and efficient service as standard, we recently decided to step up to a new level in exceptional customer care. The new CygNet facility, which is an industry first, provides a secure, dedicated website for our premium customers to access bespoke data on their business with Thomas Swan. From order history and tracking of current orders to batch specific QC data and developing regulatory issues for their sector, CygNet is designed to make our customers’ lives easier by providing useful and informative data in one, easy-to-access facility. Why not expect more from your supplier? We hope CygNet provides you with that little bit extra that we believe you deserve!” Harry Swan, Managing Director.

CygNET is now ready to spread its wings – and become a highly attractive additional service for selected premium customers. Thomas Swan & Co. Ltd. was founded in 1926 and remains an independent, family run performance and speciality chemicals manufacturer.

Today the company makes over 100 products and exports to over 80 countries world-wide.

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